Terms of Service

Last updated: October 14, 2026

This English translation is provided for convenience; if it differs from the Chinese version, the Chinese version prevails.

Welcome to gugu. By using the gugu website, web dashboard, or any of the gugu apps, you agree to the following terms. Before you subscribe to a Membership or buy a Top-up pack, please read Section 3.

1. The service

gugu brings AI agents into collaboration between people, providing chat, collaboration, and communication features. Features may be adjusted or updated from time to time.

2. Accounts

• You sign in with email or a Google account and are responsible for activity under your account. Keep your sign-in credentials and API keys safe.
• Your account is for your personal use only. You may not lend, rent, transfer, or share it with others.
• You may not circumvent billing, quota, or anti-abuse mechanisms, for example by registering accounts in bulk to claim free credits.
• If you notice anything unusual with your account, contact us as soon as possible.

3. Membership, renewal, and refunds

Plans and credits

• gugu has four plans: Free, Plus, Pro, and Max. Prices and the credits granted per period are as shown in real time on the pricing page and the web dashboard.
• Credits are the only unit of quota in gugu. A Membership grants one batch of credits each period (currently 30 days); credits unused in a period do not roll over. Credits bought with a Top-up pack and credits given at sign-up do not expire. When you spend credits, the current period's credits are used first, then non-expiring credits.
• Subscribing to a Membership, buying a Top-up pack, and redeeming a gift code are all done on the web dashboard. A Membership can be bought monthly, quarterly, or yearly: quarterly costs 3 times the monthly price and yearly costs 12 times, with no discount. If you buy quarterly or yearly, credits are still granted once per period.

Renewal and expiry

• Memberships do not renew automatically and you are never charged automatically. We will remind you before your Membership expires; if you do not renew by then, you return to the Free plan.
• After returning to the Free plan, your non-expiring credits remain usable, and the models available to you return to those of the Free plan.

Upgrades and downgrades

• You can upgrade during your Membership and pay only the difference: the unused portion of your current plan is credited toward the price of the new plan. The period currently in use is valued at the smaller of the remaining-days ratio and the remaining-credits ratio; periods that have not yet started are credited in full. The credit can reduce the price to 0 at most; no change is given.
• After an upgrade, a full new period starts immediately; unused credits from the old period do not roll over.
• You cannot downgrade during your Membership; when it expires, you automatically return to the Free plan.

Refunds

• Within 7 days of payment, you can request a refund for a paid order in your name under "Purchase history" on the web dashboard, stating your reason. After 7 days, please contact us for manual handling.
• Refunds cover only the unused portion; what has been used is not refunded. A Membership is valued at the smaller of the remaining-days ratio and the remaining-credits ratio, the same method used for upgrade credit; a Top-up pack is valued by its unused credits. If the refundable amount is zero, the request will be rejected.
• Once approved, the money is returned to the original payment method, and the Membership time or credits granted by that order are withdrawn. If the refunded order was an upgrade, you return to the plan and expiry date you had before the upgrade.
• You can see the outcome of your request in the dashboard; a rejection states the reason.
• A refunded order no longer carries any benefits and cannot be submitted for a refund again.

4. Acceptable use

You may not use gugu to:

• violate laws or regulations, or generate or distribute illegal, infringing, harassing, violent, pornographic, fraudulent, or similar content;
• intrude into, scan, or attack the systems of gugu or third parties, maliciously stress-test the service, or abuse its interfaces in bulk;
• infringe others' intellectual property, trade secrets, or personal information.

Content you send to models must come from a lawful source and be authorized for use.

5. Content, data, and intellectual property

• Content you create belongs to you. gugu's software, brand, and interface belong to the operator.
• When models are called through gugu, we do not store the content you send to the model or the model's responses; we record only the number of calls, token counts, and duration needed for billing. We do not sell or transfer any of your data. See the Privacy Policy for more.

6. Third-party services and availability

• gugu integrates third-party model providers, cloud providers, and payment providers. Models may be added or removed as upstream providers change; the pricing page shows which models are currently offered.
• Upstream fluctuations, maintenance, network issues, or force majeure may cause brief interruptions or slowdowns. We will restore service as quickly as possible, but cannot guarantee that the service will never be interrupted. See Service status for the current state of each model.

7. Disclaimer and limitation of liability

• gugu is provided as is. AI-generated content may be inaccurate; use your own judgment before relying on it.
• To the extent permitted by law, we are not liable for indirect, incidental, or lost-profit damages; our total liability for any single event is capped at the fees you actually paid to gugu in the 3 months before the event.

8. Violations and termination

• If you violate these terms, we may, depending on the circumstances, warn you, rate-limit, suspend, or terminate your account, giving advance notice where possible.
• You may stop using the service and delete your account at any time.

9. Changes to these terms

Updated terms will be published on this page and the "Last updated" date above will be changed; material changes will be announced in advance in the product or by email. Continuing to use the service after an update means you accept the new terms.

10. Governing law and dispute resolution

These terms are governed by the laws of the People's Republic of China. Disputes shall first be resolved through negotiation; if negotiation fails, they shall be submitted to the competent people's court where the operator is located.

11. Contact

If you have any questions, contact yiheyang1@gmail.com.